--- title: Servicing Commercial Refrigeration Equipment Just Got Smarter description: A service technician’s goal is to get businesses up and running while limiting downtime. So how can servicing commercial refrigeration equipment be easier? image: https://solutions.rdtonline.com/hubfs/Stock%20images/Mechanic%20with%20wrenches%20in%20pocket%20at%20the%20repair%20garage.jpeg --- [![RDT](https://solutions.rdtonline.com/hs-fs/hubfs/RDT%202020%20Logo%20Files/RDT%20Vertical%20Logo%20Blue.png?width=72&height=95&name=RDT%20Vertical%20Logo%20Blue.png "RDT")](https://www.rdtonline.com/) - [Products](https://www.rdtonline.com/products) - [EcoCool](https://www.rdtonline.com/products/eco-cool) - [EcoSmart](https://www.rdtonline.com/products/ecosmart/) - [MultiRak](https://www.rdtonline.com/products/multirak/) - [PremierPak](https://www.rdtonline.com/products/premierpak) - [FlowPak](https://www.rdtonline.com/products/flowpak/) - [Resources](https://www.rdtonline.com/resources) - [Training & Resources](https://www.rdtonline.com/training-resources) - [K-12 Refrigeration Resources](https://www.rdtonline.com/k-12-refrigeration-resources) - [Frequently Asked Questions (FAQ)](https://www.rdtonline.com/frequently-asked-questions) - [Literature](https://www.rdtonline.com/resources) - [Warranty Information](https://www.rdtonline.com/warranty) - [Food Waste Solutions](https://www.rdtonline.com/food-waste) - [Energy Saving Solutions](https://www.rdtonline.com/energy-savings) - [Video](https://www.rdtonline.com/resources#video) - About - [Careers](https://www.rdtonline.com/careers) - [Team](https://www.rdtonline.com/team) - [Blog](https://solutions.rdtonline.com/blog) - [Contact](https://www.rdtonline.com/contact-us) - [Find a Rep](https://www.rdtonline.com/find-a-rep) - [A2L](https://www.rdtonline.com/a2l-transition-resources) --- 1 min read [refrigeration](https://solutions.rdtonline.com/blog/topic/refrigeration), [commercial refrigeration](https://solutions.rdtonline.com/blog/topic/commercial-refrigeration), [EcoSmart](https://solutions.rdtonline.com/blog/topic/ecosmart), [service technician](https://solutions.rdtonline.com/blog/topic/service-technician) --- # Servicing Commercial Refrigeration Equipment Just Got Smarter 30 Jan, 2018 SHARE - - - [mailto:?subject=Check%20out%20https://solutions.rdtonline.com/blog/servicing-commercial-refrigeration-equipment-just-got-smarter-eco-smart&body=Check%20out%20https://solutions.rdtonline.com/blog/servicing-commercial-refrigeration-equipment-just-got-smarter-eco-smart&media=https://cdn2.hubspot.net/hubfs/2461914/Stock%20images/Mechanic%20with%20wrenches%20in%20pocket%20at%20the%20repair%20garage.jpeg](mailto:?subject=Check%20out%20https://solutions.rdtonline.com/blog/servicing-commercial-refrigeration-equipment-just-got-smarter-eco-smart&body=Check%20out%20https://solutions.rdtonline.com/blog/servicing-commercial-refrigeration-equipment-just-got-smarter-eco-smart&media=https://cdn2.hubspot.net/hubfs/2461914/Stock%20images/Mechanic%20with%20wrenches%20in%20pocket%20at%20the%20repair%20garage.jpeg) - - ![foodservice equipment service technician ](https://solutions.rdtonline.com/hs-fs/hubfs/Stock%20images/Mechanic%20with%20wrenches%20in%20pocket%20at%20the%20repair%20garage.jpeg?width=1000&name=Mechanic%20with%20wrenches%20in%20pocket%20at%20the%20repair%20garage.jpeg "foodservice equipment service technician ") Sooner or later, almost all foodservice equipment will need to be serviced. A service technician’s top priority is to keep businesses up and running while limiting equipment downtime as much as possible. When it comes to servicing commercial refrigeration equipment, the goal is still the same. Service technicians have a challenging task of mastering a vast amount of equipment inside and out. When that equipment goes down, it’s the technicians who are expected to get things diagnosed and solved quickly and efficiently. Once a walk-in freezer stops functioning properly, traditional service calls would include a phone call to describe the situation, setting up a service appointment, driving to the service call, locating the problem, and then taking the necessary measures to get the equipment working again. That sure seems like a lot of steps. If the foodservice operation used [EcoSmart](https://solutions.rdtonline.com/watch-the-eco-smart-introductory-video), the service technician and foodservice operator could have saved loads of time and ultimately, money. #### ![Refrigeration Remote Monitoring Service Technician](https://solutions.rdtonline.com/hs-fs/hubfs/Refrigeration%20Remote%20Monitoring%20Home%20Screen.png?width=320&name=Refrigeration%20Remote%20Monitoring%20Home%20Screen.png "Refrigeration Remote Monitoring Service Technician")How EcoSmart Helps Service Technicians Before they even set foot in the restaurant or commercial kitchen, EcoSmart allows service technicians to grasp a complete overview of system data and walk-in information, including temperature, pressure, and defrost performance. In the event of a temperature alarm event, EcoSmart's email and text alerts can be set up with service technicians as the recipients. This way, service technicians are notified directly by e-mail and/or text alerts immediately upon alarm events within a walk-in cooler or freezer. Through [remote monitoring](https://solutions.rdtonline.com/blog/why-remote-refrigeration-monitoring-makes-life-easier-for-operators), service technicians can often diagnose the likely issue, and better prepare themselves if a service call is in fact, needed. This saves on labor, allows for a more efficient service call, and thus, reduces equipment downtime. In turn, that means savings for operators and more time for technicians to make other service calls. ## Want to learn more about the brains inside EcoSmart, EcoCool, or other commercial refrigeration equipment? Sign up for a [free webinar](https://solutions.rdtonline.com/sign-up-for-your-free-refrigeration-webinar) with an RDT expert and have all of your service questions answered. ### Click below to schedule your one-on-one meeting.   [![rdt personal webinar](https://no-cache.hubspot.com/cta/default/2461914/3b59db6d-ff67-46c1-8449-811b571ac2f4.png)](https://cta-redirect.hubspot.com/cta/redirect/2461914/3b59db6d-ff67-46c1-8449-811b571ac2f4) ## RELATED BLOGS [![ Refrigeration Redundancy ](https://solutions.rdtonline.com/hs-fs/hubfs/eco-cool_fb_2019-1.png?width=500&name=eco-cool_fb_2019-1.png)](https://solutions.rdtonline.com/blog/relationship-between-refrigeration-redundancy-and-service) [refrigeration,](https://solutions.rdtonline.com/blog/topic/refrigeration) [commercial refrigeration,](https://solutions.rdtonline.com/blog/topic/commercial-refrigeration) [Walk-Ins,](https://solutions.rdtonline.com/blog/topic/walk-ins) #### [The Relationship Between Refrigeration Redundancy and Service](https://solutions.rdtonline.com/blog/relationship-between-refrigeration-redundancy-and-service) Service calls can be scary for a variety of reasons. They can be expensive. They can disrupt your operation. They can be... [Read More](https://solutions.rdtonline.com/blog/relationship-between-refrigeration-redundancy-and-service) [![ Discover the Top 10 Core Values at RDT ](https://solutions.rdtonline.com/hs-fs/hubfs/Canva%20-%20Jigsaw%20Puzzle.jpg?width=500&name=Canva%20-%20Jigsaw%20Puzzle.jpg)](https://solutions.rdtonline.com/blog/discover-the-top-to-core-values-at-rdt) #### [Discover the Top 10 Core Values at RDT](https://solutions.rdtonline.com/blog/discover-the-top-to-core-values-at-rdt) Who you are is comprised of what you do, how you do it, and why. Here at RDT, we make it our mission to deliver excellen... [Read More](https://solutions.rdtonline.com/blog/discover-the-top-to-core-values-at-rdt) [![ How Restaurants Can Stop Wasting Food And Energy ](https://solutions.rdtonline.com/hs-fs/hubfs/RDT%20How%20Restaurants%20Can%20Stop%20Wasting%20Food%20and%20Energy%20header%20image.png?width=500&name=RDT%20How%20Restaurants%20Can%20Stop%20Wasting%20Food%20and%20Energy%20header%20image.png)](https://solutions.rdtonline.com/blog/how-restaurants-can-stop-wasting-food-energy) [Chain Restaurants](https://solutions.rdtonline.com/blog/topic/chain-restaurants) #### [How Restaurants Can Stop Wasting Food And Energy](https://solutions.rdtonline.com/blog/how-restaurants-can-stop-wasting-food-energy) Compared to other commercial spaces that are similar in size, quick service restaurants (QSRs) on average consume more e... [Read More](https://solutions.rdtonline.com/blog/how-restaurants-can-stop-wasting-food-energy) **CONTACT US** Refrigeration Design Technologies P.O. Box 622. 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