--- title: Refrigeration Solutions Should Come With Top-Tier Customer Service description: Foodservice projects can be complicated with many different phases, and we believe in assembling assistance that can help at any phase of the project. image: https://solutions.rdtonline.com/hubfs/rdtchillteam.png --- [![RDT](https://solutions.rdtonline.com/hs-fs/hubfs/RDT%202020%20Logo%20Files/RDT%20Vertical%20Logo%20Blue.png?width=72&height=95&name=RDT%20Vertical%20Logo%20Blue.png "RDT")](https://www.rdtonline.com/) - [Products](https://www.rdtonline.com/products) - [EcoCool](https://www.rdtonline.com/products/eco-cool) - [EcoSmart](https://www.rdtonline.com/products/ecosmart/) - [MultiRak](https://www.rdtonline.com/products/multirak/) - [PremierPak](https://www.rdtonline.com/products/premierpak) - [FlowPak](https://www.rdtonline.com/products/flowpak/) - [Resources](https://www.rdtonline.com/resources) - [Training & Resources](https://www.rdtonline.com/training-resources) - [K-12 Refrigeration Resources](https://www.rdtonline.com/k-12-refrigeration-resources) - [Frequently Asked Questions (FAQ)](https://www.rdtonline.com/frequently-asked-questions) - [Literature](https://www.rdtonline.com/resources) - [Warranty Information](https://www.rdtonline.com/warranty) - [Food Waste Solutions](https://www.rdtonline.com/food-waste) - [Energy Saving Solutions](https://www.rdtonline.com/energy-savings) - [Video](https://www.rdtonline.com/resources#video) - About - [Careers](https://www.rdtonline.com/careers) - [Team](https://www.rdtonline.com/team) - [Blog](https://solutions.rdtonline.com/blog) - [Contact](https://www.rdtonline.com/contact-us) - [Find a Rep](https://www.rdtonline.com/find-a-rep) - [A2L](https://www.rdtonline.com/a2l-transition-resources) --- 1 min read [refrigeration](https://solutions.rdtonline.com/blog/topic/refrigeration), [RDT team](https://solutions.rdtonline.com/blog/topic/rdt-team) --- # Refrigeration Solutions Should Come With Top-Tier Customer Service 30 Mar, 2021 SHARE - - - [mailto:?subject=Check%20out%20https://solutions.rdtonline.com/blog/refrigeration-systems-award-winning-customer-service&body=Check%20out%20https://solutions.rdtonline.com/blog/refrigeration-systems-award-winning-customer-service&media=https://f.hubspotusercontent10.net/hubfs/2461914/rdtchillteam.png](mailto:?subject=Check%20out%20https://solutions.rdtonline.com/blog/refrigeration-systems-award-winning-customer-service&body=Check%20out%20https://solutions.rdtonline.com/blog/refrigeration-systems-award-winning-customer-service&media=https://f.hubspotusercontent10.net/hubfs/2461914/rdtchillteam.png) - - ![f.hubspotusercontent10.nethubfs2461914RDT Customer Service Award](https://solutions.rdtonline.com/hs-fs/hubfs/social-suggested-images/f.hubspotusercontent10.nethubfs2461914RDT%20Customer%20Service%20Award.png?width=940&name=f.hubspotusercontent10.nethubfs2461914RDT%20Customer%20Service%20Award.png) There are two key aspects to what we do at RDT. [The reason we're here](https://solutions.rdtonline.com/blog/discover-the-top-to-core-values-at-rdt) is to deliver best-in-class refrigeration solutions to help our customers reduce energy spend, gain redundancy, and experience more efficient operations. It doesn't stop there, though. We also believe those solutions should be delivered with top-tier customer service. After all, they go hand-in-hand. ![RDT Customer Service Award](https://solutions.rdtonline.com/hs-fs/hubfs/RDT%20Customer%20Service%20Award.jpg?width=420&name=RDT%20Customer%20Service%20Award.jpg)That's why we've assembled the Chill Team, a group of refrigeration experts cross-trained as project managers that can help operators, consultants, and dealers with pretty much any question imaginable regarding commercial refrigeration. Foodservice projects can be complicated with many different phases, and we believe in assembling assistance that can help at any phase of the project. That's why our Chill Team members must each complete six months of training in areas like design, estimating, and AutoCAD. The team also includes Revit experts who can help direct major changes to any existing refrigeration system, or they can consult on building out the best way to approach a project from the start. ## Our Chill Team Experts Are Recognized as Industry Leaders One of our core values is to be humble, so we mention this with the greatest degrees of gratitude. Our RDT Chill Team was recently recognized by [our partners at RHI](https://solutions.rdtonline.com/blog/rep-resume-rhi-solutions) as providing the best customer service in 2020. We're proud to recognize Eric Enriquez, James Beam, Mareska Willert, Zack Rieper, Eric Milligan, David Schubarth, and Cody Mansfield for their recognition and for their dedication to making the foodservice industry just a little easier to navigate. If you'd like a personal consultation with a member of our award-winning Chill Team, we'd be happy to schedule some time with you at your convenience. Please click the image below to begin today. [![Click me](https://no-cache.hubspot.com/cta/default/2461914/b63ac0b6-8bc6-4537-b473-75afc1c6e715.png)](https://cta-redirect.hubspot.com/cta/redirect/2461914/b63ac0b6-8bc6-4537-b473-75afc1c6e715) ## RELATED BLOGS [![ Why A Commissioned Project May Be Best For You ](https://solutions.rdtonline.com/hs-fs/hubfs/Screen%20Shot%202020-09-29%20at%208.49.32%20AM.png?width=500&name=Screen%20Shot%202020-09-29%20at%208.49.32%20AM.png)](https://solutions.rdtonline.com/blog/why-a-commissioned-project-may-be-best-for-you) [energy efficiency,](https://solutions.rdtonline.com/blog/topic/energy-efficiency) [Regulations](https://solutions.rdtonline.com/blog/topic/regulations) #### [Why A Commissioned Project May Be Best For You](https://solutions.rdtonline.com/blog/why-a-commissioned-project-may-be-best-for-you) Quality design and construction are crucial facets to the integrity of every piece of RDT equipment. A poor quality inst... [Read More](https://solutions.rdtonline.com/blog/why-a-commissioned-project-may-be-best-for-you) [![ RDT Chill Team Refrigeration Experts ](https://solutions.rdtonline.com/hs-fs/hubfs/RDT%20Chill%20Team%20Refrigeration%20Experts.png?width=500&name=RDT%20Chill%20Team%20Refrigeration%20Experts.png)](https://solutions.rdtonline.com/blog/team-of-refrigeration-experts) [refrigeration,](https://solutions.rdtonline.com/blog/topic/refrigeration) [commercial refrigeration,](https://solutions.rdtonline.com/blog/topic/commercial-refrigeration) [energy efficiency,](https://solutions.rdtonline.com/blog/topic/energy-efficiency) #### [The Chill Team Can Help Streamline Your Foodservice Project](https://solutions.rdtonline.com/blog/team-of-refrigeration-experts) Foodservice projects often begin with consultants providing drawings as part of the design and specification process. On... [Read More](https://solutions.rdtonline.com/blog/team-of-refrigeration-experts) [![ Happy Retirement To Our Senior Project Manager, James Beam ](https://solutions.rdtonline.com/hs-fs/hubfs/James%20and%20Gena%20Beam-1.png?width=500&name=James%20and%20Gena%20Beam-1.png)](https://solutions.rdtonline.com/blog/happy-retirement-to-our-senior-project-manager-james-beam) [RDT team](https://solutions.rdtonline.com/blog/topic/rdt-team) #### [Happy Retirement To Our Senior Project Manager, James Beam](https://solutions.rdtonline.com/blog/happy-retirement-to-our-senior-project-manager-james-beam) Our Senior Project Manager, James Beam, will be retiring from RDT after 12 years of working with us. [Read More](https://solutions.rdtonline.com/blog/happy-retirement-to-our-senior-project-manager-james-beam) **CONTACT US** Refrigeration Design Technologies P.O. Box 622. Waxahachie, TX 75168 1808 FM Road 66. Waxahachie, TX 75167 Phone: (972) 937-3215 Toll-Free: (800) 736-9518 email: [info@rdtonline.com](mailto:info@rdtonline.com) **CONNECT WITH US** [Privacy Policy](https://solutions.rdtonline.com/blog/refrigeration-systems-award-winning-customer-service#a) [Company Profile](https://www.rdtonline.com/about-rdt) ![RDT Logo Horizontal Dark Blue-1](https://solutions.rdtonline.com/hs-fs/hubfs/RDT%202020%20Logo%20Files/RDT%20Logo%20Horizontal%20Dark%20Blue-1.png?width=250&height=84&name=RDT%20Logo%20Horizontal%20Dark%20Blue-1.png) ![FCSI-Logo-125X58](https://solutions.rdtonline.com/hs-fs/hubfs/Rdt_Oct2016/FCSI-Logo-125X58.png?width=175&height=81&name=FCSI-Logo-125X58.png)   © Copyright 2026 Refrigeration Design Technologies, Inc. - All Rights Reserved.